2012/03/06

Memory Tactics

How many times have you walked into a room and seen familiar faces but cannot put a name to each man there? I think practically everyone I know is in the same boat with this one. I heard a story about a real disaster on a huge sale because the salesperson could not remember someone's name. The salesperson was sitting having lunch with a client and they were discussing an order for product. As the lunch terminated and the client had left, another client saw the salesperson at the table. He walked over to the salesman and said that he needed to have his usual order a month ahead of program and if could he look after it immediately. The salesman said no problem and was too embarrassed to ask for the client's name. After the second client left, the salesman scrambled colse to the restaurant trying to find out the name of the client.

No one knew who it was. He finally ran out of the restaurant to see the client driving away. He managed to get close sufficient to the car to write down the license number. Unfortunately the car belonged to man else. And so the story goes, it took him a great deal of time and exertion to track down the client's name. All he had to do was ask for his card so he could write down the order. Or even good yet ask for his name.

Letterhead

If you have trouble with names, but not faces, then you should convention using their name several times when talking to that person. The more often you use the name the easier it will be to remember.

Memory Tactics

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